We are committed to providing you with high-quality artwork and unique creations. However, if you are not completely satisfied with your purchase, we are here to help.

1. Right of Withdrawal (EU Only)

In accordance with applicable legal provisions, if you have made a purchase as a consumer residing in the European Union, you have a period of 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason.

Conditions to Exercise Your Right of Withdrawal:

– The product must be returned in its original condition, unused, unworn, and undamaged.

– It must be accompanied by its original packaging and any accessories, if applicable.

– You must provide proof of purchase (invoice or order number).

➡ **Procedure**: To exercise your right of withdrawal, contact us at contact@lhotelazaar.art stating your order number. We will provide you with instructions on how to return the item.

➡ **Return Costs**: Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

➡ **Refund**: Once the returned product has been received and inspected, we will process the refund within **14 days** via the original payment method used for the purchase.

2. Non-Refundable Products and Exceptions

Certain products cannot be returned or refunded, including:

– Personalized or custom-made artwork, created according to your specifications.

– Unique artworks, except in the case of a proven defect.

– Items damaged after receipt due to improper handling.

3. Returns for Defective or Damaged Products

If your order arrives damaged or has a manufacturing defect, please contact us within **48 hours** of receipt with:

– Clear photos of the damaged product and packaging.

– Your order number and a description of the issue.

We will assess your request and, depending on the case, we will offer:

– A replacement item.

– A full refund.

– A store credit for a future purchase.

If applicable, return shipping costs will be covered by **Société Lhote Lazaar** in case of a defective product or an error on our part.

4. Refund Processing and Timelines

– Once your return is received and inspected, we will notify you of the acceptance or refusal of your refund.

– If approved, the refund will be processed within **14 business days** using the original payment method.

– If the refund is delayed, please check with your bank before contacting us.

5. Contact Information

If you have any questions about our return and refund policy, please contact us at:

**Email**: contact@lhotelazaar.art