{"id":22,"date":"2025-03-04T05:21:41","date_gmt":"2025-03-04T05:21:41","guid":{"rendered":"https:\/\/store.lhotelazaar.art\/?page_id=22"},"modified":"2025-03-07T06:45:10","modified_gmt":"2025-03-07T06:45:10","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/store.lhotelazaar.art\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"
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We are committed to providing you with high-quality artwork and unique creations. However, if you are not completely satisfied with your purchase, we are here to help.<\/p>\n

1. Right of Withdrawal (EU Only)<\/span><\/h3>\n

In accordance with applicable legal provisions, if you have made a purchase as a consumer residing in the European Union, you have a period of 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason.<\/p>\n

Conditions to Exercise Your Right of Withdrawal:<\/span><\/p>\n

– The product must be returned in its original condition, unused, unworn, and undamaged.<\/p>\n

– It must be accompanied by its original packaging and any accessories, if applicable.<\/p>\n

– You must provide proof of purchase (invoice or order number).<\/p>\n

\u27a1 **Procedure**: To exercise your right of withdrawal, contact us at contact@lhotelazaar.art<\/a> stating your order number. We will provide you with instructions on how to return the item.<\/p>\n

\u27a1 **Return Costs**: Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.<\/p>\n

\u27a1 **Refund**: Once the returned product has been received and inspected, we will process the refund within **14 days** via the original payment method used for the purchase.<\/p>\n

2. Non-Refundable Products and Exceptions<\/span><\/h3>\n

Certain products cannot be returned or refunded, including:<\/p>\n

– Personalized or custom-made artwork, created according to your specifications.<\/p>\n

– Unique artworks, except in the case of a proven defect.<\/p>\n

– Items damaged after receipt due to improper handling.<\/p>\n

3. Returns for Defective or Damaged Products<\/span><\/h3>\n

If your order arrives damaged or has a manufacturing defect, please contact us within **48 hours** of receipt with:<\/p>\n

– Clear photos of the damaged product and packaging.<\/p>\n

– Your order number and a description of the issue.<\/p>\n

We will assess your request and, depending on the case, we will offer:<\/p>\n

– A replacement item.<\/p>\n

– A full refund.<\/p>\n

– A store credit for a future purchase.<\/p>\n

If applicable, return shipping costs will be covered by **Soci\u00e9t\u00e9 Lhote Lazaar** in case of a defective product or an error on our part.<\/p>\n

4. Refund Processing and Timelines<\/span><\/h3>\n

– Once your return is received and inspected, we will notify you of the acceptance or refusal of your refund.<\/p>\n

– If approved, the refund will be processed within **14 business days** using the original payment method.<\/p>\n

– If the refund is delayed, please check with your bank before contacting us.<\/p>\n

5. Contact Information<\/span><\/h3>\n

If you have any questions about our return and refund policy, please contact us at:<\/p>\n

**Email**: contact@lhotelazaar.art<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"We are committed to providing you with high-quality artwork and unique creations. However, if you…","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/store.lhotelazaar.art\/en\/wp-json\/wp\/v2\/pages\/22","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/store.lhotelazaar.art\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/store.lhotelazaar.art\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/store.lhotelazaar.art\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/store.lhotelazaar.art\/en\/wp-json\/wp\/v2\/comments?post=22"}],"version-history":[{"count":7,"href":"https:\/\/store.lhotelazaar.art\/en\/wp-json\/wp\/v2\/pages\/22\/revisions"}],"predecessor-version":[{"id":527,"href":"https:\/\/store.lhotelazaar.art\/en\/wp-json\/wp\/v2\/pages\/22\/revisions\/527"}],"wp:attachment":[{"href":"https:\/\/store.lhotelazaar.art\/en\/wp-json\/wp\/v2\/media?parent=22"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}